Refunds

CONSIGNED SEALED DELIVERED (CSD) REFUND POLICY

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Once your returned item is received and CSD verifies that it complies with our returns policy, CSD will submit a refund request through your original payment method. CSD will keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your returns label.

If you are eligible, CSD may be able to issue your refund as CSD.Shop credit with a 10% bonus on top of the value of your returned item. This CSD.Shop credit will automatically apply at the checkout the next time you shop with us. This means you can receive an even greater discount on CSD’s luxury consignment items. At CSD, we want to make it practically effortless to find the best deals on used designer clothes, pre-owned designer bags and used designer shoes.  

Please note that the refund time frame may vary depending on the payment method and processing times between payment providers:

  • CREDIT CARDOur bank will credit your account within 5-10 working days (depending on your bank) after the item(s) have been received and approved by our quality control.
  • PAYPAL: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent

Once the return is processed and verified, you will receive a refund for the price of the order, excluding the total shipping costs, customs duties, and courier charges incurred. Please note, customs duties are non-refundable through CSD. You may be able to recover customs duties by contacting the local customs bureau directly. This option may not be applicable in all countries, so we recommend that you hire a customs broker to determine whether you can apply for a refund for customs fees related to your return.

Refunds on Your Second Hand Designer Clothes Purchase

Once your returned second hand designer clothes are received and verified, CSD processes your refund within 5 business days via your original payment method. Refunds on pre owned designer clothes, preloved designer clothes, used designer clothing and all other clothing items follow the same policy.

For second hand designer clothes London purchases made in our Marylebone boutique, refunds are processed in store. For second hand designer clothes online UK orders, refunds are issued back to the original payment method. Designer clothes second hand refunds are treated with the same priority as any other order — our team will keep you updated throughout. Shop second hand designer clothes UK with full confidence in our refund policy.

CSD's refund policy covers all used designer clothing purchases, including international orders. If your used designer clothes order is not as described, contact our team and we will make it right. Buying gently used designer clothes from an authenticated boutique means you have full recourse — unlike marketplace purchases with no seller accountability.

Our refund policy applies to all luxury resale purchases without exception. Unlike marketplace platforms where luxury resale disputes are between buyer and individual seller, at CSD you deal directly with our team at every stage. Luxury consignment online done properly means the boutique stands behind every item — and that is exactly what CSD does.

Consignors who sell designer clothes through CSD are protected by the same policy — all items are graded and described at intake, so condition disputes are resolved before sale.

Refunds on second hand designer clothing purchases are processed within 5 business days of return receipt — directly to the original payment method, no delays.

Our refund policy applies equally to all categories, including second hand designer dresses — buyers shop with full confidence that CSD stands behind every piece.

This is what sets luxury consignment at CSD apart from marketplace platforms — buyers deal directly with the boutique at every stage, including returns and refunds.

Whether you purchased used designer clothes in-store or online, the same refund policy applies — authenticated condition guarantees backed by a boutique that takes full responsibility.

Items returned by buyers are re-authenticated before being relisted — the same standard applied when clients originally chose to sell used designer clothes through CSD.

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