
The bag arrives at our London headquarters in the hands of a team member. Our white-glove collection service provides a layer of added security, as our team is trained to identify fakes on the spot. It is then logged in our in-house inventory system, using the unique code by which it will be identified throughout the duration of its journey with us. Our luxury fashion specialists perform an initial quality check, in which a ruthless pass-fail system is employed. We do not believe in throwaway culture, and take every precaution to prevent waste once an item is in our care. Items that are deemed unfit to undergo the designer resale process are returned to their consignor at no extra charge.