CONSIGNED SEALED DELIVERED (CSD) SHIPPING
CSD uses Carbon Neutral Shipping on all orders.
For online orders placed before midday, the item will be dispatched the same day for next day delivery. Otherwise, your luxury consignment order will be sent the following day. CSD ships internationally, and delivery times can vary. Any orders placed over the weekend or during public bank holidays will be processed the next working day.
Once your order is shipped, CSD estimates you will receive your order within 2 business days of its ship date in the United Kingdom and internationally within 3 to 4 days of its ship date. Shipping times may vary depending on local customs clearance, but rest assured CSD works its hardest to get your order to you as quickly as possible.
Please make sure your shipping address is correct. Orders that are returned because of an invalid address will incur a shipping charge if they are reshipped after an order has been delivered to the valid shipping address. Providing an invalid address will cause a delay in the delivery of your shipment and incur extra shipping charges.
CSD may sometimes dispatch your order from different CSD luxury boutique locations. After you complete an order, you will receive a confirmation email. Once CSD ships your order, you will receive another email with your tracking number. If any problems arise while processing your order, then you will receive an email with a description of the issue or a request for further information.
Due to the unique nature and high quality of the products CSD offers, CSD only uses express international shipping. This is to ensure that your items arrive quickly and securely. All our international shipping partners handle our expedited shipping across the world. Deliveries are usually made Monday to Friday, between 9am and 5pm local time. Many CSD designer resale items are expensive, rare and vintage designer pieces so CSD understands how important it is to treat these products with care.
Please note that deliveries may take longer during Christmas, New Year and United Kingdom public holidays. CSD works closely with its shipping companies to minimise delays.
CSD offers flat shipping rates with DHL Express to ensure that your special pieces are delivered to you in a safe and timely manner.
SHIPPING RATES
United Kingdom: £8 for Standard Shipping and £12 for Express Shipping
Free Standard Shipping for orders above £300
Europe: €15 for Standard Shipping and €35 for Express Shipping
Free Standard Shipping for orders above €350
USA: US$16 for Standard Shipping and US$40 for Express Shipping
Free Standard Shipping for orders above US$400
Canada: CA$22 for Standard Shipping and CA$50 for Express Shipping
Free Standard Shipping for orders above CA$500
Australia: AU$25 for Standard Shipping and AU$58 for Express Shipping
Free Standard Shipping for orders above AU$600
Worldwide: US$16 for Standard Shipping and US$50 for Express Shipping
Free Standard Shipping for orders above US$500
Please note that for orders shipping internationally, there is likely to be a customs charge upon arrival of your package which is determined from country to country. DHL EXPRESS will be in touch with you directly to facilitate this payment.
Orders that are rejected due to the customer rejecting customs charges will be returned back to CSD (Consigned Sealed Delivered). An import charge will be deducted from the final refund.
CSD Shipping Partners
Domestic Shipping : DHL Express, UPS, Royal Mail and DHL Parcel.
International Shipping : DHL Express and UPS.
Order Changes & Cancellations
Perhaps you’ve decided to swap used Hermès for vintage Chanel,or you want to add a pair of used Christian Louboutin heels and some used Gucci bags to your order. At CSD, we want to make doing so as easy as possible. If you would like to make changes to your order or the arranged delivery time, please get in touch with Customer Service as soon as possible, and CSD will be happy to assist you in any way we can.
If you miss a delivery, CSD will contact you to arrange another suitable delivery date. If the second delivery attempt is unsuccessful, your shipment will be returned to CSD and you will receive a refund.
CSD can attempt to cancel your purchase if you change your mind, however as same day delivery orders are prioritised, cancellations for these orders are not always possible. You can instead return your order for a refund via our free and easy returns service.
Please visit our Returns & Refunds pages for further information.
SIGNATURE REQUIRED
All orders are defaulted to ship with a signature required due to the value of our items. To request shipping without a signature required for orders under $500, please contact our Customer Service or email Support@csd.shop. By waiving the signature, the buyer accepts the full financial responsibility for the item after the package leaves the CSD facility.
For your convenience, CSD can ship your order to the nearest Collection Point to be picked up by providing your tracking number and government-issued ID.
SHIPPING TO NON BILLING ADDRESS
To protect against fraud, CSD suggests all items be shipped to the payment method's billing address. CSD recognises that several exceptions to this may be requested (shipping to a neighbour, place of business, second home, gift, etc.). While CSD can typically honour these requests, you must enter the contact information for the buyer and recipient, as CSD may need to verify the order via phone.
SHIPPING TO A BUSINESS
CSD will ship to your place of employment after verification. If you choose to ship to a business, please provide the Company name and contact phone number.
DELIVERY EXCEPTIONS
CSD makes every effort to maintain live product listings. CSD may be unable to successfully deliver items in rare cases because of a mismatch in live inventory listings. In such cases, CSD may cancel such orders if an item is unavailable and make a full refund if the order has been paid for. The placement of an order does not guarantee the delivery of an item.
Local regulations may also prohibit the import of items made with exotic materials. CSD is not liable for delays in orders because of custom clearances at the destination.
Insurance and Tracking
All items are fully insured up to £15,000 per shipment. This applies when items are shipped to customers worldwide and when customers are returning items to CSD, with tracking information provided for each shipment.
Shipping Note
Any item being shipped outside of the United Kingdom is subject to customs, handling or brokerage charges. This will be the buyer's responsibility. If the buyer wants to return their item, these charges cannot be refunded and must instead be recuperated from their local customs office. It is not possible for CSD to declare items below the sale value or to mark items as gifts to evade customs charges.
Shipping Your Second Hand Designer Clothes Order
When you shop second hand designer clothes at CSD, delivery is fast, tracked and carbon neutral. Every order of pre owned designer clothes placed before midday is dispatched the same day via DHL Express for next-day UK delivery. Orders of used designer clothing placed after midday are dispatched the following business day.
Free UK delivery applies on all second hand designer clothing orders over £250. Whether you are buying preloved designer clothes from our Chanel edit, second hand designer dresses, or second hand designer coats — orders over £250 ship free. For 2nd hand designer clothes orders under £250, standard DHL tracked delivery applies.
CSD ships second hand designer clothes online UK to every postcode in Britain, and internationally to over 100 countries. Every item of used designer clothes is packed securely and fully insured in transit. Second hand designer clothes London orders typically arrive next business day; international pre loved designer clothes delivery times vary by destination.
For designer second hand clothes purchased online, full tracking is provided from dispatch through to delivery. Second hand luxury clothes are packed with care and dispatched in discreet, secure packaging. Shop the full edit of second hand designer clothes UK — delivered free over £250.
All second hand clothes orders over £250 qualify for free UK delivery. Your second hand clothes purchase is dispatched via DHL Express — tracked, insured and delivered next business day. Shop second hand clothes at CSD with confidence.
We offer free standard UK delivery on all second hand designer clothes UK orders over £250, with DHL Express available for faster delivery. Every second hand designer clothes UK order is dispatched securely, with full tracking provided from dispatch to delivery.
CSD ships used designer clothing to the United States and worldwide via DHL Express, with full tracking provided from dispatch to delivery. All used designer clothes orders over £250 qualify for free standard UK delivery; international shipping rates apply for US orders. When you buy used designer clothes from CSD, your order is securely packaged and dispatched promptly from our London boutique.
CSD ships all luxury resale orders worldwide via DHL Express, with full tracking from dispatch to delivery. Free standard UK delivery applies to all luxury resale orders over £250. For buyers shopping luxury consignment online from the US, Canada or elsewhere, international shipping rates apply and delivery times are confirmed at checkout. All pre owned designer dresses are packaged securely to protect condition in transit.
Clients who want to sell designer clothes through CSD can arrange collection via our white glove pickup service — we handle logistics from your address to our authentication centre.
All second hand designer dresses are packaged with full garment protection to maintain condition in transit, with insurance included on every shipment.
Every luxury consignment order is dispatched with full DHL tracking — buyers and consignors alike can monitor their shipment from collection to delivery.
Clients who sell used designer clothes to CSD can use our white glove collection service — fully insured pickup from your address with condition documentation at collection.
All gently used designer clothes are packaged to protect condition in transit — garment bags, tissue paper and secure outer packaging on every order.