CONSIGNED SEALED DELIVERED (CSD) SHIPPING
CSD uses Carbon Neutral Shipping on all orders.
For online orders placed before midday, the item will be dispatched the same day for next day delivery. Otherwise, your luxury consignment order will be sent the following day. CSD ships internationally, and delivery times can vary. Any orders placed over the weekend or during public bank holidays will be processed the next working day.
Once your order is shipped, CSD estimates you will receive your order within 2 business days of its ship date in the United Kingdom and internationally within 3 to 4 days of its ship date. Shipping times may vary depending on local customs clearance, but rest assured CSD works its hardest to get your order to you as quickly as possible.
Please make sure your shipping address is correct. Orders that are returned because of an invalid address will incur a shipping charge if they are reshipped after an order has been delivered to the valid shipping address. Providing an invalid address will cause a delay in the delivery of your shipment and incur extra shipping charges.
CSD may sometimes dispatch your order from different CSD luxury boutique locations. After you complete an order, you will receive a confirmation email. Once CSD ships your order, you will receive another email with your tracking number. If any problems arise while processing your order, then you will receive an email with a description of the issue or a request for further information.
Due to the unique nature and high quality of the products CSD offers, CSD only uses express international shipping. This is to ensure that your items arrive quickly and securely. All our international shipping partners handle our expedited shipping across the world. Deliveries are usually made Monday to Friday, between 9am and 5pm local time. Many CSD designer resale items are expensive, rare and vintage designer pieces so CSD understands how important it is to treat these products with care.
Please note that deliveries may take longer during Christmas, New Year and United Kingdom public holidays. CSD works closely with its shipping companies to minimise delays.
CSD offers flat shipping rates with DHL Express to ensure that your special pieces are delivered to you in a safe and timely manner.
United Kingdom: £7 for Standard Shipping and £10 for Express Shipping
Free Standard Shipping for orders above £199
Europe: €10 for Standard Shipping and €25 for Express Shipping
Free Standard Shipping for orders above €249
USA: US$12 for Standard Shipping and US$30
Free Standard Shipping for orders above US$249
Canada: CA$17 for Standard Shipping and CA$40 for Express Shipping
Free Standard Shipping for orders above CA$349
Australia: AU$19 for Standard Shipping and AU$44 for Express Shipping
Free Standard Shipping for orders above AU$399
Worldwide: US$12 for Standard Shipping and US$40 for Express Shipping
Free Standard Shipping for orders above US$499
Please note that for orders shipping internationally, there is likely to be a customs charge upon arrival of your package which is determined from country to country. DHL EXPRESS will be in touch with you directly to facilitate this payment.
CSD Shipping Partners
Domestic Shipping : DHL Express, UPS, Royal Mail and DHL Parcel.
International Shipping : DHL Express and UPS.
Order Changes & Cancellations
Perhaps you’ve decided to swap used Hermès for vintage Chanel,or you want to add a pair of used Christian Louboutin heels and some used Gucci bags to your order. At CSD, we want to make doing so as easy as possible. If you would like to make changes to your order or the arranged delivery time, please get in touch with Customer Service as soon as possible, and CSD will be happy to assist you in any way we can.
If you miss a delivery, CSD will contact you to arrange another suitable delivery date. If the second delivery attempt is unsuccessful, your shipment will be returned to CSD and you will receive a refund.
CSD can attempt to cancel your purchase if you change your mind, however as same day delivery orders are prioritised, cancellations for these orders are not always possible. You can instead return your order for a refund via our free and easy returns service.
All orders are defaulted to ship with a signature required due to the value of our items. To request shipping without a signature required for orders under $500, please contact our Customer Service or email Support@csd.shop. By waiving the signature, the buyer accepts the full financial responsibility for the item after the package leaves the CSD facility.
For your convenience, CSD can ship your order to the nearest Collection Point to be picked up by providing your tracking number and government-issued ID.
SHIPPING TO NON BILLING ADDRESS
To protect against fraud, CSD suggests all items be shipped to the payment method's billing address. CSD recognises that several exceptions to this may be requested (shipping to a neighbour, place of business, second home, gift, etc.). While CSD can typically honour these requests, you must enter the contact information for the buyer and recipient, as CSD may need to verify the order via phone.
SHIPPING TO A BUSINESS
CSD will ship to your place of employment after verification. If you choose to ship to a business, please provide the Company name and contact phone number.
CSD makes every effort to maintain live product listings. CSD may be unable to successfully deliver items in rare cases because of a mismatch in live inventory listings. In such cases, CSD may cancel such orders if an item is unavailable and make a full refund if the order has been paid for. The placement of an order does not guarantee the delivery of an item.
Local regulations may also prohibit the import of items made with exotic materials. CSD is not liable for delays in orders because of custom clearances at the destination.
Insurance and Tracking
All items are fully insured up to £15,000 per shipment. This applies when items are shipped to customers worldwide and when customers are returning items to CSD, with tracking information provided for each shipment.
Any item being shipped outside of the United Kingdom is subject to customs, handling or brokerage charges. This will be the buyer's responsibility. If the buyer wants to return their item, these charges cannot be refunded and must instead be recuperated from their local customs office. It is not possible for CSD to declare items below the sale value or to mark items as gifts to evade customs charges.