Returns must be requested within 14 days of shipment and must be received within 30 days of purchase date. To return an item, simply fill out a return form. Once submitted, you will receive an email with a pre-paid shipping label. International returns will pay a flat rate of £19.95.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us at email@example.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.