Returns and Refund Policy
QUICK, EASY & HASSLE-FREE RETURNS.
We understand that occasionally you may need to return an item, and we aim to make this process as simple as possible for you. If you're not satisfied with your purchase for any reason, you can always return it. Returns that do not comply with our policy will not be accepted. Please be sure to read our Returns Policy thoroughly before submitting your return. Refunds or exchanges must be returned within 14 days of receiving the item.
Colours can appear as a slightly different shade on your display depending on your computer monitor, mobile device, or tablet. We always make our best effort to display colours as accurately as possible, but we cannot guarantee colours.
All returns must meet the following requirements for processing:
Returned products must be in the same condition as sent out, unworn and with all tags still attached & in original packaging. No refunds or exchanges will be given for hygiene purposes for products that have perfume, makeup, body odours, or cigarette smoke on them.
All returns must be shipped to CSD within 14 days of the package delivery date.
Returns must be shipped from the same country as the original shipping address. You may not ship the order to one country and then return it from an address outside that country.
If you refuse delivery for any reason, then you are responsible for the contents of that order and will not be eligible for a full refund by CSD
The original brand box or shoebox is considered part of the product and placed in another shipping box to avoid damage.
Products must be returned with their original tag(s) and label(s) still attached. If any tag(s) or label(s) are removed from the item, the return will not be accepted.
Items must be returned unworn, unwashed, unironed, unused, and undamaged.
All returns must include the dust bag. Brand box, shoebox, and all original packaging as these items are considered part of the product.
We do not accept returns for underwear, swimwear and jewellery.
Please note that all shoes should be tried inside on a carpeted surface; be mindful not to scratch the soles or damage the shoebox (which is considered part of the product). Worn shoes will not be eligible for return.
We monitor the number of returns made by each customer. Our team may flag any return and refuse it at our discretion. Excessive returns may lead to the closure of your CSD account.
Remember, you're importing luxury goods directly from the United Kingdom, so your returns are processed through UK customs. This process typically requires additional shipping costs, customs duties, and courier charges, so we don't offer free returns for any international orders. You will be responsible for the shipping costs if you return internationally, customs duties, and courier charges.
The following shipping and processing fees will be deducted from the Return Amount:
The United Kingdom: Free Returns
European Union: 20 Euros
Worldwide: Flat Rate USD 40
This includes our comprehensive insurance cover and is purely for the protection of our buyers.
At CSD, we believe in investing in quality pieces that will last a lifetime. As part of our mission to create a more sustainable fashion future, we are reducing our environmental impact. Our return instructions are paper-free. This benefits our customers, our people and our planet.
PLACED AN ORDER AS A GUEST?
If you aren’t registered on CSD.Shop, you can arrange a return here. Then, simply enter your Order number Starts with AM-SH-XXXX and Post code and follow the steps.
REQUEST A RETURN ONLINE
- Login to your CSD.Shop account. Here
- Go to your Purchases page and click the order number that contains the item(s) you would like to return.
- In your selected Order Summary, click Return next to all items you would like to return.
- Fill out and submit the requested return information and submit return request.
- You will also receive a confirmation email with a summary of your return request, shipping instructions and a shipping label you may print and return charges will be deducted when your item is processed.
- Place each item you're returning with any designer boxes or cases that came with your order inside the CSD packaging.
- Prepare your package by attaching your Return Label and Return Note to the outside of your CSD packaging. Make sure the Return Label is visible as this will need to be scanned by the courier.
- Give the Waybill Doc to the courier. To track the return of your order, make a note of the Waybill Number.
We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.
- Contact us through email at Support@csd.shop within five days of receiving your order. Please state the order number in the subject and the reason for the return.
- We will send you a pre-paid shipping voucher for the return.
- Print out the provided return label and attach it to the box. Please note that items must be returned through our Shipping partners. You will have three working days to organise a pickup with our Shipping partners, or we can schedule a collection at your convenience.
- Dispatch the return at any Shipping providers access points
- On receipt of the return at CSD, five working days are required for all quality checks on the item and have the money refunded, depending on the processing time of your card issuer.
Please understand that these are rare Vintage pieces - there is only one piece of each!.
On receipt, your return will be thoroughly checked by our sales team and an authentication supervisor. If the security tag remains fully attached and the condition is the same as it was at the point of sale, the return can be accepted. If this is not met, the item can be returned to the buyer at the buyers' expense. Alternatively, the item can be sold once again through the CSD.Shop on behalf of the buyer.
Returns Pick Up:
We are pleased to offer a returns collection service to all customers for any purchases that meet our Returns Policy. We will send you a collection confirmation email with all the details you need to complete the return.
Return at a drop-off point:
Our service gives you the flexibility to return your online order at some courier drop-off point near you. Prepare your package with the shipping labels provided. Take the return Shipment to our shipping partner drop off point, and we do the rest for you.
Our aim is that every item arrives in excellent condition, and we hope you're always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn't quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.
Exchanges are treated as returns. If you would like to exchange, you will need to return the original item first. You will need to place another order for the new item you wish to purchase.
PREVENT RETURNS ABUSE
If you abuse CSD's return policy, you will be banned from future use of our shopping platform. CSD takes returns very seriously, and it uses a number of advanced software solutions such as Klarna, Laybuy, Paypal, Stripe, VISA, and Master Card Secured to manage its returns. Such solutions can detect fraudulent returns and ban shoppers from future online purchases on CSD.Shop and other platforms.
From time to time, certain items are offered for sale on CSD.Shop. To the extent that our promotions or listings involve retail price comparisons or comparable value comparisons, we investigate prices at which such merchandise is being offered by the representative, retail outlets in one or more areas where our customers are based, to be reasonably sure that the price we advertise is fairly compared with the price at which substantial sales of any such article are being made in one or more areas where our customers are based. Whenever we advertise discounts off retail prices (MSRP) that have been established or other nonretail distributors, we promote a list price honestly, in good faith and to the extent possible, we publish the specific MSRP or its source.
At CSD, you are shopping for items supplied by our Consignors worldwide. The items are expertly curated by our team, and the prices of goods are determined by CSD. Prices are frequently updated by our team and may be subject to adjustments.
PAYMENT TRANSACTION FEES POLICY
Kindly note that starting from October 2019, PayPal and Credit card will no longer reimburse the 5% original transaction fee. This will be deducted from the total refund amount.
Starting from 1st May 2020, all credit card transaction fees (3%) will no longer be reimbursed for all return orders.
Once your returned item is received and we verify that it complies with our returns policy, we will submit a refund request through your original payment method. We'll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label.
If you are eligible, we may be able to issue your refund as CSD.Shop credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.
Please note that the refund time frame may vary depending on the payment method and processing times between payment providers:
- CREDIT CARD: Our bank will credit your account within 7 working days of receipt of your items
- PAYPAL: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent
Once the return is processed and verified, you will receive a refund for the price of the order, excluding the total shipping costs, customs duties, and courier charges incurred. Please note, customs duties are non-refundable through CSD. You may be able to recover customs duties by contacting the local customs bureau directly. This option may not be applicable in all countries, so we recommend that you hire a customs broker to determine whether you can apply for a refund for customs fees related to your return.